★ 24/7 Call Out
When fibre fails, every minute costs. Our engineers locate the fault with OTDR, restore service with emergency fusion or ribbon splicing, and leave the link tested and documented.
Out-of-hours restoration — fault located, spliced and tested on site.
★ When It Goes Down
Cable strikes, crushed ducts, damaged patching and failed closures take services down without warning. Getting the light back fast matters — but so does leaving a repair that will last.
Our engineers arrive with OTDR, fusion and ribbon splicers and closure stock, find the fault precisely, restore service and then test the repaired link so you have a clean record for the incident report.
Response
The OTDR gives the optical distance to the break; we match it to route records to dig, open or replace in the right place.
Fault Location
An OTDR trace shows the optical distance from the test point to a break, bend or high-loss event. Testing from both ends and matching the result to route records narrows the search so excavation, closure re-entry or cable replacement happens in the right place.
Once the fault is cut out, we restore service with fusion or ribbon splicing in a new or existing closure and retest every affected fibre.
Services
Reactive call out or planned cover under an SLA.
Engineers dispatched day or night to restore failed fibre links across London and the South East.
Breaks, macro-bends and high-loss events located and matched to the route.
High-count cables restored quickly with mass fusion splicing.
Damaged closures replaced and re-spliced, aerial or underground.
Service brought back first, with the permanent repair planned at a time that suits you.
Guaranteed response, a named engineer and pre-agreed rates for critical sites.
Coverage
Rapid fibre restoration across London and surrounding regions — typically on site within 2 hours inside London.
SLA Cover
For data centres, carriers and enterprises that can’t wait in a queue, an SLA agreement gives you guaranteed response times, a named engineer who knows your site and pre-agreed rates — so there is no negotiation in the middle of an outage.
Response levels are agreed with each client to suit their site and risk.
FAQ
WhatsApp or call 07555 454 919 at any time. Tell us the site, the affected route and what has failed, and we will triage and dispatch.
Yes. Our engineers carry ribbon splicers and can restore high-count cables with mass fusion splicing.
Yes — post-repair OTDR results and a fault report you can attach to your incident record.
It depends on the number of sites, response level and hours of cover. Contact us and we will put together a proposal.
WhatsApp or call our emergency line — any hour, any day.
WhatsApp 07555 454 919 Call 07555 454 919